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Student Support

Student Support24/7

We understand this may be your first time taking classes online, and we’re here to help. As members of the GW community, online students have access to a variety of university services and resources.

Technical Requirements
Learning online requires use of a computer (desktop or laptop), an internet connection and basic software.

Some courses may provide access to specialty software through a virtual computer lab.

Computer Configurations
The Division of Information Technology recommends current operating systems. Your computer should handle these recommended software applications and the following general requirements, which most computers fulfill:

  • Video card (preferably in HD)
  • Sound card
  • Speakers and a microphone or headphones with built-in microphone
  • Webcam (built-in or USB)
  • Broadband internet connection
  • Microsoft Office 365 (provided at no cost to all current GW students,
    faculty and staff)

Blackboard Support
Blackboard, GW’s learning management system, is the platform most programs use. From this virtual classroom, you will receive assignments, interact with instructors and classmates, use message boards and more.

Blackboard support is available 24/7. Students can contact the Division of Information Technology Support Center Monday – Friday, 7:00am – 10:00pm.

The Division of Information Technology
The Division of Information Technology (IT) is the chief provider of technology infrastructure, services and applications at the George Washington University. The division partners with stakeholders across GW to equip students, staff and faculty with the technology and tools necessary to achieve academic excellence.

The Division of IT provides a broad range of services. Support is available Monday – Friday, 7:00am – 10:00pm from the IT Support Center.

  • Blackboard support
  • Google services: Drive, GWMail, Calendar
  • GW Mobile app
  • GWeb Information System
  • GWID
  • NetID
  • Office 365
  • Software recommendations, downloads, licenses
  • Virtual Private Network (VPN)
  • WebEx web conferencing